Delivery & Returns
Shipping Information
At Benessere, we are committed to providing reliable and efficient delivery of all orders within South Africa. The information below outlines our shipping methods, timeframes, and return process.
Shipping Policy
Orders are processed within 1-2 business days after payment confirmation.
Delivery times vary depending on location and courier availability.
Deliveries are fulfilled through BobGo, a South African shipping platform partnering with major couriers such as The Courier Guy, Fastway, MTE Xpress, Pargo, RAM, SkyNet, Internet Express and others.
Delivery timeframes are estimates and may be affected by operational delays.
Return and Exchange Policy
At Benessere we aim to ensure customer satisfaction. The following terms apply to returns and refunds.
Products Not Eligible for Return
For safety and regulatory reasons, returns are not accepted for:
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Opened and/or used products
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Custom-made remedies
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Practitioner-only products
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refrigerated or temperature-sensitive items.
Elligible Returns
Returns will only be accepted where:
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The incorrect item was delivered
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The item arrived damaged
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The product is unopened, unused, and in original packaging.
Return requests must be submitted within 2 days of delivery.
return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds
Approved refunds will be processed within 5-10 business days.
Consultations
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Cancellation > 24 hours: Full refund
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Cancellation < 24 hours or no-show: Non-refundable
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If we cancel: Full refund or reschedule.