Privacy Policy
Privacy Policy (POPIA Compliant)
Last updated: 01 January 2026
1. Introduction
At Benessere, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws in south Africa. This policy explains how we collect, use, store, and safeguard your information.
2. What Information We Collect
We may collect the following personal information when you interact with our website, place an order, or consult with a practitioner:
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Full name, email address, and contact number
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Delivery address and billing information
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Medical or health-related information shared during consultations
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Website usage data via cookies and analytics tools.
Certain information, including health-related data, is classified as special personal information and is processed with additional care and confidentiality.
3. How We Use Your Information
Your information is used for the following purposes:
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To comply with legal and regulatory requirements under POPIA and healthcare obligations
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To process and deliver your orders
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To schedule and manage consultations
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To provide personalised product or remedy recommendations
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To comply with legal and professional healthcare obligations
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To improve our website, services, and customer experience.
4. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your personal and health information, inluding:
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Secure servers and encrypted data storage
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Password-protected practitioner records
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Secure online payment processing (via PayFast, PayGate, or Yoco)
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Access controls and compliance with professional confidentiality codes.
5. Sharing of Information
We do not sell or rent your personal information. We may share limited information with:
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Trusted third parties such as couriers or payment processors (only as needed to fulfil your order)
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Third-party service providers are required to handle your data securely and only for the purposes of providing their services
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Registered health professionals involved in your care (only with your informed consent).
6. Your Rights
Under POPIA you have the right to:
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Request access to your personal data
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Correct or update your information
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Request deletion of your information, where legally permitted
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Withdraw consent for non-essential data use.
Requests may be subject to identity verification and applicable legal limitations. All such requests will be handled promptly, subject to legal and clinical record-keeping obligations.
7. Cookies
We use cookies and similar technologies to improve website functionality, analyse usage, and enhance user experience. By using our website, you consent to the use of cookies. You may adjust your browser settings to disable cookies if preferred.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose outlined in this policy, or as required by law and professional record-keeping obligations.
9. Third-Party Services
Some service providers may process data outside of South Africa. We ensure that such service providers meet appropriate data protection standards.
10. Contact Us
If you have questions or concerns about this policy or how your information is handled, please contact us via the Contact Us page.